Shipping policy

WHERE DO YOU SHIP TO?

We currently ship within New Zealand. 

HOW MUCH DOES SHIPPING COST?

We have a $5 flat rate of shipping across New Zealand EXCLUDING rural addresses. Rural addresses is $10 flat rate shipping. Please select what applies to you at checkout.

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Orders are typically dispatched within 1–2 business days. During busy periods processing periods may be slightly longer

Delivery times vary by location but are generally 2–5 business days within New Zealand.

HOW DO I TRACK MY ORDER?

Once your order has been dispatched, you'll receive a confirmation email with a tracking number. Use this to follow your order's journey right to your door.

If you haven't received a tracking email, please check your spam folder or contact us at swyrlstore@gmail.com.

WHAT HAPPENS IF MY PARCEL IS LOST OR DAMAGED?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item. 

While we do our absolute best to assist with courier investigations, Swyrl is not liable for parcels lost or delayed once they have been handed to the courier.

IVE ENTERED THE WRONG SHIPPING INFORMATION NOW WHAT?

Please ensure all shipping information is correct at the time of checkout. We process orders quickly, so please contact us as soon as possible if you need to make changes. SWYRL is not responsible for delayed parcels, lost or returned due to incorrect address information provided by the customer.